Asked Questions (FAQ)
At Vista Unique LLC, we want your shopping experience to be seamless and enjoyable. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at Vistauniqueus@gmail.com or +84 984 177 021.
1. What types of products do you offer?
We specialize in high-quality, eco-friendly furniture made from rattan and bamboo, including CASEGOODS & STORAGE, SEATING, TABLES, and BEDS. Each piece is crafted with creative designs, durability, and affordability in mind.
2. Where do you ship?
We proudly ship across the United States and to select international destinations. Please refer to our Shipping Policy for details on shipping locations and costs.
3. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. All payments are securely processed through Stripe.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can also contact our support team for updates.
5. What is your return policy?
We offer a 30-day return policy for unused items in their original condition and packaging. Please review our Refund and Return Policy for full details.
6. Are your products sustainable?
Yes! We use responsibly sourced rattan and bamboo to create eco-friendly furniture that aligns with our commitment to sustainability.
7. How do I care for my rattan or bamboo furniture?
To maintain your furniture, dust regularly with a soft cloth and avoid prolonged exposure to direct sunlight or moisture. For specific care instructions, please refer to the product care guide included with your purchase.
8. Do you offer custom or made-to-order furniture?
At this time, custom or made-to-order items are limited. Please contact our team to inquire about availability.
9. How secure is my payment information?
We use Stripe, a trusted payment processor with advanced encryption, to ensure your payment information is secure. We do not store your payment details on our servers.
10. How can I contact customer support?
You can reach us at:
- Email: Vistauniqueus@gmail.com
- Phone: +84 984 177 021 (Monday–Friday, 9 AM–5 PM)
- Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
We’re here to help! If you have additional questions, don’t hesitate to get in touch. Shop with confidence at Vista Unique LLC.