Refund and Return Policy

At Vista Unique LLC, we are committed to your satisfaction and strive to provide high-quality furniture that meets your expectations. If, for any reason, you are not completely satisfied with your purchase, our Refund and Return Policy is designed to make the process straightforward and customer-friendly.

Return Eligibility

  • Timeframe: Items may be returned within 30 days of delivery, provided they are unused, in their original condition, and in their original packaging.
  • Condition: Products must be free of damage, wear, or alterations. Custom or personalized items are non-returnable unless defective.
  • Proof of Purchase: A copy of your order confirmation or receipt is required to process a return.

Return Process

  1. Contact Us: Reach out to our support team at Vistauniqueus@gmail.com or call +84 984 177 021 to initiate a return. Provide your order number and a brief explanation of the reason for the return.
  2. Approval: Our team will review your request and provide a return authorization and shipping instructions within 48 hours.
  3. Ship the Item: Package the item securely and ship it to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refunds

  • Processing Time: Approved refunds will be processed within 5–7 business days via the original payment method. Refunds may take additional time to appear in your account, depending on your payment provider.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately. We will cover return shipping costs and provide a replacement or full refund, as applicable.

Non-Returnable Items

  • Custom or made-to-order products
  • Items marked as final sale
  • Items that have been used, damaged, or altered

Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us at Vistauniqueus@gmail.com or +84 984 177 021. Our team is here to ensure your shopping experience is exceptional.

At Vista Unique LLC, we stand behind the quality of our products and are dedicated to making your experience with us seamless and satisfying.